Personal items left on a bus normally will remain on the same bus for 24 hours, and then the item will be turned over to Loudoun County staff. Certain items may be removed from the bus immediately at our discretion. All unclaimed items will be held for 30 days. After 30 days, the unclaimed items will be donated or thrown away. Passengers may call the county to check on the status of a lost item at 703-771-5665 or send an email to the Loudoun County Department of Transportation and Capital Infrastructure. Any item not claimed within 24 hours may be picked up at the Loudoun County Department of Transportation and Capital Infrastructure. The office is located at 101 Blue Seal Dr., Suite 102, in Leesburg. Small items can be mailed to passengers who provide us with a valid mailing address. Loudoun County Transit will not transfer items between buses so that they can be retrieved.
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The commuter coaches that are owned by Loudoun County have 12 rows of seats, 55 seats total. Each of the aisle seats are equipped with handles to accommodate standees. Since there are 12 rows of seats with handles, 12 additional riders are allowed to stand if they choose to voluntarily. If the bus is at capacity (55 seated and 12 standing), riders will need to wait for the next bus. If the last bus out of the city is full, riders can make a connection to the last Loudoun County Transit bus leaving Wiehle - Reston East Metro Station. Additional options are available through Fairfax Connector to Herndon Monroe or the Metro 5A bus to Dulles Airport.
Commuter Connections' Guaranteed Ride Home program may be an option for you.
Loudoun County has a registration procedure for passengers wishing to place bicycles in the luggage bays of the commuter buses. We are all aware of heightened security in this region as well as the whole country relative to potential threats. The county has created this procedure to help alleviate some passenger uncertainty with bicycles being placed on the buses. This registration procedure provides a Bus on Board ID card for every rider who places a bicycle on the commuter buses. This ID card is issued to a rider once the Bike on Bus registration form has been completed and returned to the county. Riders display the ID card to the driver every time they put their bike on the bus.
The LC Alert system is a text messaging / email system that is used to send immediate information to your phone and/or email address. Examples of information sent through LC Alert are: "Route 809 is delayed 10 minutes due to an accident" or "14th St NW is closed between Constitution Ave and F ST NW, if you board the bus at the Reagan Building or at 14th & F St NW, please use the I St NW & 15th St NW stop this afternoon". The Bus Biz email system is used to email future schedule changes or upcoming events. An example of information sent via Bus Biz is: "Next Tuesday is Veterans’ Day and the commuter buses will follow the holiday schedule".