When I click on the back button to change or re-enter information only my personal information is still there. Where is the rest of my information?
This is very common for Internet Explorer (IE) browsers and it is due to a setting on your system. The setting forces the IE browser to not cache or save information from encrypted pages. If you want to save or cache encrypted pages you need to change the setting by opening IE, click on VIEW, then INTERNET OPTIONS and select ADVANCED from the tabs. Scroll the list down to SECURITY and make sure that the box for "Do Not Save Encrypted Pages to Disk" is UNCHECKED. Then click APPLY and all you should now be able to use the back button to correct your information easily.

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1. Why is there a convenience fee added for my tax payment?
2. I have tax accounts from prior years, which are unpaid. How will this particular on-line payment be applied?
3. How do I know if this payment has been posted to my account(s)?
4. Will someone contact me if there are any questions on this online payment?
5. Why do I need to have Java Script turned on or use a newer browser version?
6. I am concerned about using my credit card on the internet. What have you done in regards to security?
7. When I click on the back button to change or re-enter information only my personal information is still there. Where is the rest of my information?
8. I have a question about my tax payment that is not answered here. What should I do?