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Posted on: November 19, 2018

Loudoun Surveys Cable TV Subscribers

Image of Cable TV Subscriber Survey Graphic

Loudoun County is gathering information from cable television subscribers in the county related to the quality of service they receive from their cable TV provider pertaining to outages, response time, value and service calls. 

Comcast Communications and Verizon Virginia each hold non-exclusive cable TV franchise agreements with Loudoun County, which grants the companies the right to use public rights of ways to install their cables and operate their cable TV systems. 

Under terms of the franchise agreement with each provider, a subscriber satisfaction survey is to be conducted periodically. The results of the subscriber survey will be shared with the Loudoun County Communications Commission and will help form recommendations to the Board of Supervisors as the county prepares for franchise renewal negotiations that are expected to occur within the next three years. 

A link to the survey is available at The survey will remain open through January 31, 2019.

The Loudoun County Communications Commission is scheduled to hold a public input meeting to further solicit feedback from cable TV subscribers Wednesday, December 19, 2018, at 7:00 p.m. in the Dulles Room of the Loudoun County Government Center, 1 Harrison Street SE in Leesburg.

Anyone who has questions about the survey may contact Loudoun County Administrator of Broadband & Cable TV Services Zenon Dragosz at 703- 771-5966 or by email

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