Planning & Zoning Customer Service Center

The Customer Service Center provides a central point of contact and entry for:

  • Inquiries regarding planning or zoning applications
  • Processes
  • Fees

The Customer Service Center also coordinates and facilitates pre-application conferences and processes requests for pre-application meeting waivers, checklist waivers, fee waivers, public hearing waivers, and period of validity extensions. 

Submitting Applications and Requests

Please submit Planning and Zoning applications and requests directly to the Customer Service Center.

Electronic Submissions Encouraged

  • Applicants are encouraged to submit applications online. We are waiving the requirement that a complete application includes paper copies. Applications sent via email are no longer accepted. 
  • Mail the original signed LDA and the application fee check (payable to “County of Loudoun”) to:
    Department of Planning and Zoning
    Loudoun County
    PO Box 7000, Leesburg, VA 20177

If no fee (check payment) or paper plats are required, you may email Planning & Zoning your request.


Customers who are seeking in-person services may make an appointment online or get in the virtual line for the customer service counter by visiting

Front counter services are located on the 2nd floor of the County Government Center.


The Customer Service Center is available by phone 703-777-0246 (option 5), LEx, or email, 8:30 a.m. - 5:00 pm, Monday through Friday.